Medicines Order Line (MOL)

From the 5th August 2020 we are introducing a new dedicated Medicines Order Line service. Simply telephone the Medicines Order Line on 01158 550 260 to request your repeat medication.

Your prescription will then be sent electronically to a nominated pharmacy of your choice, having been authorised by your usual GP first.  You will then be able to collect your medication direct from your pharmacy within 2 working days. Please give your pharmacy additional time to get your prescription ready for you.

The Medicines Order Line is open Monday to Friday, 08:00 to 16:00.

Telephone lines are particularly busy on Mondays and the day after Bank Holidays.  Afternoons and Wednesday to Fridays are quieter times and the queue times are shorter, so it is preferable to call later in the day or week to ensure you can get through easier.

Patients can still request prescriptions via their SystmOne online account.

Medicines Order Line (MOL) Leaflet