Please make an appointment by visiting our Consulting Room.
To find out the most recent COVID impact on our Practice service, please find more info on our 19th July Onwards news item.
We understand the current frustrations our patients have had regarding the difficulties of accessing our telephone service. We are trying to manage the patient queuing time by our dedicated reception team within 30 minutes. Please help us to help patients with most urgent need being able to access our telephone service by using our patient online access service or medicine order line for non-urgent enquiries whenever appropriate, and avoiding calling us during rush hour if it’s not for urgent.
We will soon have our telephony system updated with a new contractor in October 2021, and hopefully this new system upgrade will help us on expanding our reception capacity to deal with more telephone enquiries with an improved efficiency.
Our routine GP appointments are 10 minutes long. This is long enough to deal with one problem or one or two very brief problems.
If you have several problems to deal with, please ask for a double appointment (20 minutes) or arrange to come and see us again on another day.
We recognise that some people like to book appointments to see the doctor in advance to fit in with their work or other commitments.
Same Day Appointments
We also recognise that some people like to call and have an appointment on the same day. Some people have routine matters they wish to discuss and some have urgent problems needing prompt attention.
We do our very best to meet all of these varying needs within the limitations of the number of doctors and appointments we have available. Three types of appointment are available to you.
Types of Appointments
Appointments that can be booked in advance
There are a number of timed appointments that can be booked anything up to 2 weeks in advance.
These appointments are there to give you choice and flexibility over the time and day on which you wish to be seen as well as to enable you to see your preferred doctor. If these appointments are filled on a particular day the receptionist will be happy to try and find an alternative day for you to book.
These appointments are released in a staggered way so that some are released 2 weeks in advance, some are released are few days in advance, some are released a day in advance and so on to try and meet our patients’ differing needs.
From 11th Oct 2021, our Practice has resumed both face to face and telephone consultations, which can be directly booked by patients by calling our reception team. Both types of appointments are offered for bookable in advance and same day urgent. For those booked for telephone consultations, patient will still be asked by the doctor to come in for face to face if needed.
Online system for booking appointments is currently still disabled. We will still carry out the patient covid screening at the doorstep for those coming for face to face appointments. Any change in the future will be updated on our website.
We apologise that we currently have suspended booking appointments over the reception desk. This may change in the near future and we will update patients on our website.
Again, we understand it is difficult. For any urgent enquiries, please try to call us at 8am on the day, so hopefully we can offer you an available same day appointment. Our current telephone system will allow maximum 10 patients in the queue, and you may get a voice message informing “our telephone line is full, please call us later.” Please do keep trying to call us again.
If you are still struggling on getting through our telephone line and still need an urgent access to our service, thanks to our NHS 111 service, you can also try to call them for any urgent same day enquiries. We have everyday duty doctor’s appointments available for NHS 111 to book on our system within the practice opening time. Please be kindly suggested that our reception team can’t help you on booking with these slots, as they are only for 111 call handlers to book if needed.
By the time you are waiting to get a doctor’s appointment, you may also consider
- The local pharmacies can help you on any minor ailment service
- Our own clinical pharmacist can help you if it’s about hypertension
- Our 1st contact physiotherapist may help you if it’s the first time you have got any Musculoskeletal concern such as back pain or shoulder pain
We ask that you keep or cancel appointments in good time to avoid wasting appointments that someone else could use.
Failure to Attend Appointments
Repeated non-attendance is unfair on our other patients. If you fail to attend an appointment and don’t let us know within a timescale that would allow someone else to use the appointment this will be recorded in your medical records.
If you repeatedly fail to attend appointments your GP will write to you warning that this is unacceptable and if it continues you will be asked to leave our practice list.