We will deliver high quality Primary Care Services, within the available resources to all our patients in a safe, responsive, and effective way.
We will deliver patient care in an environment which is friendly and welcoming and maintain the core values of traditional general practice.
Our Vision
“To be the trusted heart of healthcare in our community, where every patient feels listened to, valued, and supported. Working together to provide safe, compassionate, and outstanding healthcare for the people of Osmaston Surgery. We aspire to help people live healthier lives by building lasting relationships, delivering excellent care, and working together to create a healthier future for Osmaston and the wider Derby community.”
Our Core values shared among the partners and staff are:
- Dignity, Compassion and Respect – To treat patients and each other with dignity and respect, always showing understanding and compassion for others, regardless of the situation.
- Patient-Centred Care – We listen, involve, and work in partnership with our patients. To keep our patients are at the heart of everything we do.
- Safe – To provide the highest standard of evidence-based care in an accessible, clean, and safe environment
- Accessibility – We strive to provide equitable access to services for all.
- Integrity – We are honest, accountable, and professional in everything we do, earning and maintaining the trust of our patients.
- Team – To maintain a motivated and fulfilled team by upholding continuous professional development, promoting a friendly working environment, developing strong working relationships and encourage collaborative team-working through mutual support and learning from each other.
- Friendly – To be welcoming, friendly, and polite to our patients and each other.
- Inclusivity – We welcome and value everyone, ensuring that our care is accessible, respectful, and responsive to the diverse needs of our community.
- Reflection, Continuous Improvement – We learn, innovate, and adapt to meet changing healthcare needs. To strive to continually improve our services through responsible monitoring and auditing, view challenges as opportunities and maintain a culture of constructive reflection from feedback received.
Mission Statement
At Osmaston Surgery, our mission is to provide compassionate, high-quality, and patient-centred healthcare that is accessible to all. We are committed to improving the health and wellbeing of our community through excellence in clinical care, respect for every individual, and partnership working with patients, carers, and healthcare colleagues. We strive to deliver safe, effective, and responsive services while continually improving to meet the evolving needs of our population. Putting our patients and community at the heart of everything we do.
We are here to care for our community through every stage of life. We believe healthcare is about more than treating illness; it’s about listening, understanding, supporting, and working together to help people live healthier and happier lives. We are committed to providing compassionate, high-quality care in a welcoming environment where every patient feels valued, respected, and heard.
Our Objectives shared among the partners and staff are:
- Put safety and quality at the heart of everything we do.
- Facilitate personal development of our team and develop clinicians for the future.
- Communicate effectively, sharing information, involving, and empowering each other and supporting each other to achieve our mission.
- Provide a supportive and fulfilling team environment, recognising, and valuing the contributions of all, demonstrating a positive attitude and respecting each other at all times.
- Work collaboratively as part of a community team to improve the health and wellbeing of our patients and our local community.