NHS Friends and Family Test

How easy did you find it to get through to the surgery by phone?

How easy did you find it to get through to the surgery using our website?

How easy did you find it to contact the surgery using the NHS App?

Did you find the reception and administrative team at the surgery helpful?

Do you usually get to see or speak to your preferred healthcare professional?

Once you had contacted the surgery, did you know what the next step in dealing with your request would be?

How soon after you contacted the surgery did you know what the next step would be?

Overall, how would you describe your experience of contacting your GP practice on this occasion?

Were you offered the following choices?

How do you feel about how long you waited for your appointment?

During your last appointment, how good was the healthcare professional at listening to you?

During your last appointment, how good was the healthcare professional at treating you with care and concern?

During your last appointment, how good was the healthcare professional at considering your mental wellbeing?

Did you feel that the healthcare professional had all the information they needed about you?

Did you have confidence and trust in the healthcare professional you saw or spoke to?

At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment?

Thinking about the reason for your last appointment, were your needs met?

In the last 12 months, have you had enough support from local services or organisations to help you manage your conditions or illnesses?