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Important changes to our opening hours

From 1st April 2019 the surgery will open from 8:00am daily. 



You can now book a limited number of GP appointments via the website. Please ask at reception for your password, for those already requesting prescriptions on-line it is the same password.


Extended Access and Appointment choices

Along with 5 of our neighbouring practices (Macklin Street Surgery, Wellside & Charnwood Medical Practice, Friargate Surgery and Derwent Medical Practice), we are working together to provide greater access and additional appointments to our patients.  Please see the Appointments tab for further details.



The Surgery will be closed for staff training in the afternoon on:

Wednesday 20th November 2019 - 13:00




Our normal GP appointments are 10 minutes long. This is long enough to deal with one problem or one or two very brief problems. If you have several problems to deal with then please ask for a double appointment (20 minutes) or arrange to come and see us again on another day. We try to be as flexible as possible but please do not be offended if the doctor asks you to book another appointment once your allocated time as run out as there will be other people waiting.

We recognise that some people like to book appointments to see the doctor in advance to fit in with their work or other commitments. We also recognise that some people like to ring and have an appointment on the same day. Some people have routine matters they wish to discuss and some have urgent problems needing prompt attention.

We do our very best to meet all of these varying needs within the limitations of the number of doctors and appointments we have available. Three types of appointment are available to you.

Appointments that can be booked in advance

There are a number of timed appointments that can be booked anything up to 2 weeks in advance. These appointments are there to give you choice and flexibility over the time and day on which you wish to be seen as well as to enable you to see your preferred doctor. If these appointments are filled on a particular day the receptionist will be happy to try and find an alternative day for you to book. These appointments are released in a staggered way so that some are released 2 weeks in advance, some are released are few days in advance, some are released a day in advance and so on to try and meet our patients’ differing needs.

 Telephone Consultations

You can book to have a telephone consultation with a doctor, either on the same day or at a future date. He or she will ring back on the day that you book the appointment, on the telephone number you have given. You may leave a mobile number but please ensure it is switched on and that you have it with you throughout the day. The receptionist will ask for brief details of the nature of the call, This is to ensure a telephone consultation is the most appropriate route to meet your needs and to assess the time frame in which your call is returned.

Cancelled Appointments

Appointments with the doctors and nurses are always in high demand. We ask that you keep or cancel appointments in good time to avoid wasting appointments that someone else could use.

Failure to Attend Appointments

Repeated non-attendance is unfair on our other patients. If you fail to attend an appointment and don’t let us know within a timescale that would allow someone else to use the appointment this will be recorded in your medical records. If you repeatedly fail to attend appointments your GP will write to you warning that this is unacceptable and if it continues you will be asked to leave our practice list.

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