Our normal GP appointments are 10 minutes long. This is long enough to deal with one problem or one or two very brief problems. If you have several problems to deal with then please ask for a double appointment (20 minutes) or arrange to come and see us again on another day. We try to be as flexible as possible but please do not be offended if the doctor asks you to book another appointment once your allocated time as run out as there will be other people waiting.
We recognise that some people like to book appointments to see the doctor in advance to fit in with their work or other commitments. We also recognise that some people like to ring and have an appointment on the same day. Some people have routine matters they wish to discuss and some have urgent problems needing prompt attention.
We do our very best to meet all of these varying needs within the limitations of the number of doctors and appointments we have available. Three types of appointment are available to you.
Appointments that can be booked in advance
There are a number of timed appointments that can be booked anything up to 2 weeks in advance. These appointments are there to give you choice and flexibility over the time and day on which you wish to be seen as well as to enable you to see your preferred doctor. If these appointments are filled on a particular day the receptionist will be happy to try and find an alternative day for you to book. These appointments are released in a staggered way so that some are released 2 weeks in advance, some are released are few days in advance, some are released a day in advance and so on to try and meet our patients’ differing needs.
You can book to have a telephone consultation with a doctor, either on the same day or at a future date. He or she will ring back on the day that you book the appointment, on the telephone number you have given. You may leave a mobile number but please ensure it is switched on and that you have it with you throughout the day. The receptionist will ask for brief details of the nature of the call, This is to ensure a telephone consultation is the most appropriate route to meet your needs and to assess the time frame in which your call is returned.
Appointments with the doctors and nurses are always in high demand. We ask that you keep or cancel appointments in good time to avoid wasting appointments that someone else could use.
Failure to Attend Appointments
Repeated non-attendance is unfair on our other patients. If you fail to attend an appointment and don’t let us know within a timescale that would allow someone else to use the appointment this will be recorded in your medical records. If you repeatedly fail to attend appointments your GP will write to you warning that this is unacceptable and if it continues you will be asked to leave our practice list.