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Noticeboard

Important changes to our opening hours

From 1st April 2019 the surgery will open from 8:00am daily. 

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ON-LINE APPOINTMENTS

You can now book a limited number of GP appointments via the website. Please ask at reception for your password, for those already requesting prescriptions on-line it is the same password.

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Extended Access and Appointment choices

Along with 5 of our neighbouring practices (Macklin Street Surgery, Wellside & Charnwood Medical Practice, Friargate Surgery and Derwent Medical Practice), we are working together to provide greater access and additional appointments to our patients.  Please see the Appointments tab for further details.

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STAFF TRAINING

The Surgery will be closed for staff training in the afternoon on:

Wednesday 20th November 2019 - 13:00

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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If you remain dissatisfied with the outcome you may refer the matter to:

NHS England, Complaints Department, PO Box 16738, Redditch B97 9PT or email: england.contactus@nhs.net

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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