Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Derby Urgent Care Centre
Entrance C
London Road Community Hospital
Osmaston
DE1 2GD
Tel: 01332 224700
08:00-20:00
Ripley Hospital
Sandham Lane,
Derbyshire,
DE5 3HE
Tel: 01773 743 456
08:00-20:00
Ilkeston Community Hospital
Heanor Road
Derbyshire
DE7 8LN
Tel: 01159 305 522
08:00-20:00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now – NHS 111.

NHS 111

Check your symptoms, visit NHS 111 Online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as diabetes, asthma, chronic bronchitis, heart disease, stroke, vaccinations, cervical screening, dressings and treatment of minor injuries.

Contact a Nurse

Book an appointment on the phone01332 346433
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone01332 346433

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Abuse

Good News Family Care

Good News Family Care (Homes) Ltd. (GNFC) is a registered charity providing a safe-haven, for women and children affected by debilitating circumstances such as domestic violence, homelessness or substance abuse.

Telephone: 01298 24761

Facebook: @gnfc.org.uk

Twitter: @GNFamilyCare

Website: www.gnfc.org.uk

Email: mail@gnfc.org.uk

Karma Nirvana

Award-winning British charity supporting victims for 25 years.

Telephone: 0800 5999 247

Facebook: @karmanirvanauk

Twitter: @KNFMHBV

Website: www.karmanirvana.org.uk

Email: info@karmanirvana.org.uk

Mankind Initiative

Helping men escape domestic abuse.

Telephone: 01823 334 244

Website: www.mankind.org.uk

Stop Hate UK

Stop Hate UK provide Hate Crime reporting services in your area.

Facebook: @Stop.Hate.UK

Twitter: @stophateuk

Website: www.stophateuk.org

Email: info@stophateuk.org

Domestic Abuse and Forced Marriages

Derby City Council have a wealth of information pertaining to domestic abuse and forced marriages for anyone living in Derby City who needs advice and support.

Website: www.derby.gov.uk

Derby Women's Centre

Derby Women’s Centre’s mission is to empower women to lead more independent lives. They aim to reduce economic inequality, improve mental well being and facilitate personal development. To do this, we offer support and guidance, signposting, counselling, legal advice and social activities and courses.

Telephone: 01332 341633

Website: www.derby-womenscentre.org.uk

Email: zahraj@derbywomenscentre.co.uk

Safer Derbyshire

Domestic abuse is any threatening behaviour, violence or abuse between adults who are or have been in a relationship, or between family members. It can be psychological, physical, sexual, financial or emotional abuse. You may just want someone to listen, or help to stop your abuser hurting you further.

Telephone: 08000 198 668

Website: www.saferderbyshire.gov.uk

Derby Homes

Derby Homes gives you advice on what to do if you are unable to stay in your home because of domestic abuse.

Telephone:

If you are a woman: 0808 2000 247

If you are a man: 0808 8010 327

If you are in a same-sex relationship: 0800 999 5428

Website: www.derbyhomes.org

Carers

Carers in Derbyshire

If you’ve just become a carer, or had an increase in your caring responsibilities, it can be difficult to know where to start when it comes to getting help and support.

Facebook: @carersinderbyshire

Twitter: @CarersinDerbys

Website: www.carersinderbyshire.org.uk

Creative Carers

Creative Carers is for people over 18 who look after someone living in Derby (partner, family, member, friend or relative) informally.

Telephone: 01332 22 77 11

Facebook: @creativecarers

Twitter: @CreativeCarers

Website: www.creative-carers.org

Email: creativecarers@gmail.com

Health Watch Derbyshire

Local and national support services and information for carers in Derbyshire.

Telephone: 01773 880786

Facebook: @HealthwatchDerbyshire

Twitter: @HWDerbyshire

Website: www.healthwatchderbyshire.co.uk

Email: enquiries@healthwatchderbyshire.co.uk

Carers Trust East Midlands

Carers Trust East Midlands Carers Services support over 800 family carers and the people they care for across Derbyshire. They offer a flexible, professional care service to people of all ages with a range of health conditions and disabilities.

Telephone: 0115 9628920

Facebook: @CTEastMidlands

Twitter: @CarersTrustEM

Website: www.carerstrustem.org

Email: hello@carerstrustem.org

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 0808 808 7777

Website: www.carersuk.org

Email: info@carersuk.org

Social Care and Support Guide

The NHS has a wealth of information on the help available from social services and charities, including helplines, needs assessments, advocacy and reporting abuse.

Website: www.nhs.uk/conditions

Carers' Breaks and Respite Care

Respite care means taking a break from caring, while the person you care for is looked after by someone else. It lets you take time out to look after yourself and helps stop you becoming exhausted and run down. There are lots of respite care options available.

Website: www.nhs.uk/conditions

Care Homes

Moving into a care home is a big decision and it can cost a lot of money. Before choosing a care home for you or someone you know, it’s worth considering all of the options.

Website: www.nhs.uk/conditions

Child Health

Derbyshire Healthcare Support

The 0 – 19 service provides a programme of prevention and early intervention services for children, young people and their families in Derbyshire.

Telephone: 01246 296 023

Mobile: 07825 124 717

Website: www.derbyshirehs.org.uk

Email: dchst.childrensadminteam@nhs.net

The Children's Sleep Charity

The Children’s Sleep Charity is a national, award-winning charity supporting children with sleep issues. Support for families and accredited training for professionals and commercial organisations is provided.

Telephone: 01302 751 416

Facebook: @TheChildrensSleepCharity 

Twitter: @TheSleepCharity

Website: www.thechildrenssleepcharity.org.uk

Email: 

When Should I Worry? Booklet

Having an ill child can be a very scary experience for parents. If you understand more about the illness, it can help you to feel more in control. This booklet is for parents (and older children) and deals with common infections in children who are normally healthy.

When should I Worry? Booklet

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Community Groups

Girlguiding Derbyshire

Whether your daughter wants to join Rainbows (5-7), Brownies (7-10), Guides (10-14) or Rangers (14-18), start her Girlguiding journey.

Website: www.girlguidingderbyshire.org

Active Derbyshire

Want to find a club or activity in Derbyshire?

Telephone: 01773 741 915

Facebook: @activederbyshire

Website: www.activederbyshire.org.uk

Email: info@activederbyshire.org.uk

Scouts Derbyshire

Scouts prepare young people with skills for life. They help over 10,900 members right across Derbyshire!

Facebook: @derbyshirescouts

Twitter: @derbyshirescout

Website: www.derbyshirescouts.org

Derby Parks

If you have some spare time, want to meet new people, share your skills or learn new ones you could become one of the many volunteers that help out on our parks.

Telephone: 01332 640789

Facebook: @Derbyparks

Twitter: @derby_parks

Website: www.inderby.org.uk

Email: parks@derby.gov.uk

Walking for Health

Walking for Health offers over 1,800 free, short walks every week.

Website: www.walkingforhealth.org.uk

Meet Up

They are a Derby based social activities group for adults and aim to organise a variety of events that will appeal to a wide range of interests. New members are welcome at all events.

Website: www.meetup.com

Drugs and Alcohol

Change Grow Live

Derbyshire CGL is a free and confidential drug and alcohol outreach service for young people up to the age of 19.

Telephone: 01773 303646

Facebook: @changegrowlive

Twitter: @changegrowlive

Website: www.changegrowlive.org

Email: derbyshire@cgl.org.uk

Derbyshire Alcohol Advice

Alcohol Advice’s aim is to support individuals to change their drinking or to stop using substances; to reach their own treatment goals and to help build positive lifestyles. They offer support to reduce the harm associated with drug and alcohol use and promote recovery and freedom from dependency.

Website: www.alcohol-advice.co.uk

Email: daas@daas.uk.com

Derby Substance Misuse Services

On this website you will find information about drug and alcohol support services in Derby, information about what the services offer and how you can get in touch with them if you or someone else needs support for drug and alcohol use.

Telephone: 0300 790 0265

Website: www.derbysubstancemisuseservices.org.uk

Aquarius Derby

In Derby we offer alcohol services and access to drug treatments for adults, and have a large family service to support those affected by someone else’s substance misuse.

Telephone: 0300 790 0265 (option 3)

Website: www.aquarius.org.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety & Stress

Derbyshire Mental Health Forum

Derbyshire Mental Health Forum are a membership organisation that provides support to voluntary sector organisations working to improve the mental health of people in Derbyshire.

Telephone: 01773 599995

Website: www.dmhf.org.uk

Email: info@dmhf.org.uk

Derbyshire Mind

Derbyshire Mind, established as a local mental health group in 1967, is an independent local association affiliated to the national charity Mind. As part of the affiliation agreement they maintain a quality management system in order to ensure rigorous standards across the network of Local Mind Associations

Website: www.derbyshiremind.org.uk

Email: enquiries@derbyshiremind.org.uk

Live Life Better Derbyshire

Mental health is an important part of your life and good mental health and wellbeing is directly linked to good physical health.

Telephone: 0800 085 2299

Facebook: @derbyshirepublichealth

Twitter: @DCCPublicHealth

Website: www.livelifebetterderbyshire.org.uk

Email: llbd.info@derbyshire.gov.uk

OCD UK

A recovery focused charity. They provide evidence-based information, advice and support to those affected by Obsessive-Compulsive Disorder.

Telephone: 03332 127 890

Website: www.ocduk.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

More services for young people
Elderly Care

Active Derbyshire

Active Derbyshire run Strictly No Falling classes, which include exercises to help you achieve these objectives. All of the staff working to deliver these sessions are well qualified and have been approved by the Falls Activity Advisors.

Telephone: 01773 768240

Website: www.activederbyshire.org.uk

Email: administration@ageukderbyandderbyshire.org.uk

Careline

Careline is a registered charity (No. 1068801) which  offers a free telephone befriending service to people living in the Derbyshire Dales and East Staffordshire.

Telephone: 01335 210 353

Website: www.carelinecalling.co.uk

Email: info@carelinecalling.org.uk

The Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Maternity

Derby & District National Childbirth Trust

National Childbirth Trust (NCT) Derby and District branch is your local parent support network, helping you become the parent you want to be. Our branch is led by volunteers and offer local parents and parents-to-be invaluable support, services and NCT events.

Telephone: 0300 330 0700

Facebook: @nationalchildbirthtrust

Twitter: @NCTcharity

Website: www.nct.org.uk

Email: DerbyAndDistrict@nct.org.uk

Maternity Action

Maternity Action is the UK’s leading charity committed to ending inequality and improving the health and well-being of pregnant women, partners and young children.

Telephone: 0808 800 0041

Facebook: @MaternityAction

Twitter: @MaternityAction

Website: www.maternityaction.org.uk

Association for Post-Natal Illness

Postnatally depressed women may feel unable to go out of their house, and meeting people may cause them a great deal of stress, therefore contact made on the phone or by e-mail can be ideal.

Telephone: 0207 386 0868

Facebook: @associationforpostnatalillness

Twitter: @APNI_PND

Website: www.apni.org

Email: info@apni.org

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

Derbyshire LGBT+

One of Derbyshire LGBT+ main aims has always been to provide sexual health advice and services to LGBT+ people in Derby and Derbyshire.

Telephone: 01332 207 704

Facebook: @derbyshireLGBT

Twitter: @DerbyshireLGBT

Website: www.derbyshirelgbt.org.uk

Email: info@derbyshirelgbt.org.uk

SV2 - Supporting Victims of Sexual Violence

SV2 will support you regardless of when your experience of sexual abuse or violence occurred. We support all genders from any age and offer counselling to both adults and children.

Telephone: 01773 746 115

Facebook: @sv2.org.uk

Twitter: @sv2uk

Website: www.sv2.org.uk

Email: help@sv2.org.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

Live Life Better Derbyshire

Live Life Better Derbyshire provides support to smokers aged 12 and over living in Derbyshire.

Telephone: 0800 085 2299 or 01629 538 200

Facebook: @derbyshirepublichealth

Twitter: @DCCPublicHealth

Website: www.livelifebetterderbyshire.org.uk

Email: llbd.info@derbyshire.gov.uk

Live Well Derby

With Live Wells Derby’s support and free stop smoking medicine, finding your Will Power to succeed is within your reach.

Telephone: 01332 641 254

Facebook: @livewellderby

Twitter: @LivewellDerby

Website: www.livewellderby.co.uk

Email: livewell@derby.gov.uk

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Live Life Better Derbyshire

Live Life Better Derbyshire provide support, help and advice for you to successfully lose weight, and keep it off, for good.

Telephone: 0800 085 2299 or 01629 538 200

Facebook: @derbyshirepublichealth

Twitter: @DCCPublicHealth

Website: www.livelifebetterderbyshire.org.uk

Email: llbd.info@derbyshire.gov.uk

Livewell - Lose Weight

Shed pounds sensibly whilst improving your eating and exercise habits. Our three dedicated programmes –Lose Weight for men and women, Active Supporters for men run with DCFC and Liveability for adults with learning disabilities – are designed to support your specific needs in a warm and welcoming environment.

Telephone: 01332 641 254

Facebook: @livewellderby

Twitter: @LivewellDerby

Website: www.livewellderby.co.uk

Overeaters Anonymous

Overeaters Anonymous provides insight into problems of eating compulsively, strength to deal with it, and a very real hope that there is a solution.

Telephone: 07798 587 802

Website: www.oagb.org.uk

Email: general@oagb.org.uk

NHS Good Food Guide

Information on a healthy diet and ways to make it work for you.

NHS Good Food Guide

NHS Why Be Active?

Even a little bit of exercise will make you feel better about yourself, boost your confidence and cut your risk of developing a serious illness.

NHS Why Be Active?

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

WW

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com/uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

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Local Pharmacies

View more local pharmacies

Administration office

Administration office

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